Welcome to 99xo com. We understand that sharing your personal information online is something many people think twice about. This privacy policy is here to put those concerns to rest.
This privacy policy applies to the 99xo com website, mobile application, and all related services. By using 99xo com, you automatically agree to this privacy policy.
99xo com places the highest importance on protecting users' personal information. We follow internationally recognized data protection protocols and comply with applicable laws in Bangladesh.
Please Note: This Privacy Policy may be updated at any time. If changes are made, you will be notified at your registered email address and the update date will be shown at the top of the page.
99xo com collects several types of information — some provided directly by you, and some gathered automatically. Below is a detailed breakdown of what is collected:
| Data Type |
Example |
Reason |
| Identity Information |
Name, date of birth, national ID number |
Identity Verification & Age Confirmation |
| Contact Information |
Email, mobile number, address |
Account Management & Notifications |
| Financial Information |
BKash/Nagad number, transaction history |
Payment processing & fraud prevention |
| Technical Information |
IP address, browser & device information |
Security & User Experience Improvement |
| Gaming Information |
Betting history, game preferences, session duration |
Service Improvement & Responsible Gaming |
| Cookie Data |
Session tokens, preference settings |
Personalized User Experience |
99xo com collects information through the following methods:
Directly From You
- Information provided when filling out the registration form.
- Documents uploaded for identity verification (KYC).
- Payment details provided during financial transactions.
- Information shared when contacting our support team.
- Information provided when participating in surveys or competitions.
Automatically
- Cookies and similar technologies used while browsing 99xo com.
- Login session and account activity logs.
- Device fingerprint and network information.
- Tracking gaming activity and betting patterns.
We never collect your information without consent. By registering and using our services, you are deemed to have consented to this data collection.
99xo com uses collected data solely for specific, legitimate purposes. We never use your information beyond what is necessary.
Primary Use
- Creating, managing, and securing your account.
- Identity verification and age confirmation.
- Processing financial transactions and maintaining records.
- Providing customer service and support.
- Detecting and preventing fraud and illegal activity.
Secondary Use
- Improving service quality and developing new features.
- Providing personalized offers and bonuses.
- Analyzing gaming patterns to promote responsible gaming.
- Fulfilling legal obligations.
- Sending relevant updates to your registered email or via SMS.
You can opt out of marketing communications at any time from your account settings.
99xo com does not sell your personal information to third parties. However, limited data may be shared in certain specific circumstances:
Who your information may be shared with
- Payment Provider: Necessary information is shared with payment providers such as bKash and Nagad to process financial transactions.
- Technology Partners: With trusted technology partners for server management and cybersecurity.
- Law Enforcement Agencies: With relevant authorities where required by court order or legal obligation.
- Fraud Prevention Organizations: For investigating suspicious financial activity.
All third parties are required to maintain data protection standards equivalent to ours. Information is not shared unless this condition is met.
Your information is never sold or transferred to any advertiser or marketing company.
99xo com uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser.
Cookie Types
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: Remembers your language preference and theme settings.
- Analytics Cookies: To understand which sections of the site are used most.
- Security Cookies: To detect fraud and bot traffic.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent 99xo com from functioning properly.
99xo com does not store your information indefinitely. Each type of data has a specific retention period:
- Account Information: For the duration your account is active, and up to 5 years after closure as required by legal obligations.
- Financial Transaction Records: A minimum of 5 years, in accordance with Bangladesh financial regulations.
- KYC Documents: 5 years after account closure.
- Gaming Log: Up to 3 years.
- Support Conversation: 2 years after resolution.
- Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.
Once the retention period ends, your data is permanently deleted or anonymized so that you can no longer be identified.
99xo com respects your right to data privacy. You have the following rights regarding your personal information:
- Right to Know: You can find out exactly what information we hold about you.
- Right to Rectification: You can correct any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data where no legal obligation requires its retention.
- Right to Portability: You can request your data in a structured, portable format.
- Right to Object: You may object to your information being used for specific purposes.
- Right to Withdraw: Any consent you have previously given can be withdrawn at any time.
To exercise any of these rights, email us at support@99xocom.com. We typically respond within 30 days.
99xo com uses industry-leading security measures to protect your data. No system is 100% secure, but we are always working to keep risks to a minimum.
Technical Security
- All data transfers are secured with 256-bit SSL/TLS encryption.
- Passwords are stored using bcrypt hashing — never in plain readable text.
- Two-Factor Authentication (2FA) available.
- Real-time security monitoring and detection of unusual login activity.
- Regular security audits and penetration testing.
Organizational Security
- Employee access to data is limited to the minimum necessary.
- Regular staff training on data protection.
- An immediate response plan in the event of a data breach.
If you notice any suspicious activity on your account, change your password immediately and notify us at support@99xocom.com.
99xo com is strictly prohibited for users under 18. We do not knowingly collect any information from minors.
If a minor is found to have created an account using false information, the account will be immediately closed and all associated data will be permanently deleted.
If you believe a minor is using 99xo com, please notify us at support@99xocom.com. We will take prompt action.
99xo com may update this privacy policy as needed. When changes are made:
- The "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, a notification will be sent to your registered email address.
- You will be notified at least 7 days before any major changes take effect.
Continued use of 99xo com after any changes will be considered acceptance of the updated privacy policy. If you do not agree, please request account closure.
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: support@99xocom.com
- Response Time: Within 72 hours.
- Help Center: Help Center Page View.
We take every privacy-related request seriously and strive to resolve it as promptly as possible.
Within 72 hours of receiving a privacy complaint, we begin a preliminary investigation and provide you with an update.
