From opening your account to making withdrawals — we're here for you every step of the way.
Choose a topic and jump straight to the solution
How to create a new account, verify your details, and update your profile.
A complete guide to depositing and withdrawing via bKash, Nagad, and all other available methods.
Game rules, bonus usage & technical troubleshooting.
How to claim and use welcome bonuses, cashback, free spins, and vouchers.
Password changes, two-factor authentication, and account security.
Using 99xo com on mobile, browser settings & performance tips.
The identity verification process, what documents are required, and how long it takes.
Get direct support via live chat, email, or a support ticket.
Step-by-step guidance — get started in just a few minutes
Many people find opening an account on 99xo com a little confusing at first, but the process is actually straightforward. All you need is a mobile phone and a few minutes. The steps below walk you through the entire process so you don't get stuck along the way.
Please note: Only one account can be opened per device or mobile number. Creating multiple accounts may result in all of them being closed.
If you've forgotten your password or can't access your account
Forgetting your password or entering it incorrectly multiple times can temporarily lock your account. There's no need to worry — you can easily reset your password using the steps below.
Click the "Forgot password?" link on the login page. Enter your registered mobile number and you'll receive an OTP. Use that OTP to set a new password. It's best to choose something different from your previous password, and make sure it includes at least one uppercase letter and one number.
Warning: Never share your password or OTP with anyone who asks — by phone or message. No 99xo com staff will ever ask for your password.
Deposit via bKash, Nagad, and other methods
Depositing funds at 99xo com is now easier than ever. Using Bangladesh's familiar mobile banking methods, you can complete a deposit in just a few minutes. See the table below for a comparison of all available methods.
| Method | Minimum | Maximum | Processing time | Status |
|---|---|---|---|---|
| bKash | ৳500 BDT | ৳50,000 BDT | Instant | Active |
| Nagad | ৳500 BDT | ৳50,000 BDT | Instant | Active |
| Rocket | ৳500 BDT | ৳30,000 | Instant | Active |
| Bank Transfer | ৳1,000 BDT | ৳2,00,000 | 1–3 hours | Active |
| Crypto | ৳1,000 BDT | Unlimited | 10–30 minutes | Selected users |
One important thing to remember when making a deposit — after sending your payment, you must submit 99xo com's payment form with the correct transaction ID. Without it, your balance will not be credited automatically and processing may be delayed.
Payout timelines, terms and conditions — everything you need to know
Withdrawing your winnings from 99xo com is straightforward, but knowing a few things upfront can save you a lot of hassle. First, your KYC verification must be completed before you can make a withdrawal. If KYC is not done, your withdrawal request will not be processed.
Second, if you've won using bonus funds, you'll need to meet specific wagering requirements before withdrawing those winnings. Typically, you must wager 20–30 times the bonus amount. If the wagering conditions aren't met, any bonus balance may be forfeited when you attempt to withdraw.
After submitting a withdrawal request, funds are typically delivered to your bKash or Nagad number within 1–4 hours. During peak hours (especially 6 PM to 11 PM), it may take a little longer. Bank transfers can take up to 24 hours.
The mobile number or bank account used for withdrawals must be registered in your own name. Withdrawals to someone else's account are not permitted.
Bonuses may be forfeited if not used correctly
99xo com offers a range of bonuses — Welcome Bonus, Reload Bonus, cashback, and free spins. Each bonus has its own terms, clearly listed on the offers page. Make sure to read the conditions before claiming any bonus.
To use a voucher code, go to the Cashier section and enter the code under the "Voucher" tab. Voucher codes can generally only be used once and have an expiry date. Once expired, the code will no longer work.
Free spins that are not used within the specified time will expire and be cancelled automatically. So once you receive a bonus, use it as soon as possible.
Why it matters, how to do it, and how long it takes
Upload clear photos of both the front and back of your NID.
Take a clear selfie holding your NID in front of you.
A photo of a utility bill or bank statement.
Verification is usually completed within 24–48 hours.
The security of your 99xo com account is entirely in your hands. The platform has SSL encryption and advanced security measures in place, but there are steps you should take on your end as well.
Issues such as games not loading, pages freezing, or balances not updating are usually caused by your browser or internet connection. The steps below will resolve most of these problems.
Answers to the most frequently asked questions
If you can't find the answer, our support team is always ready to help
For the fastest help, use Live Chat. Click the chat icon at the bottom right of the site.
For complex issues, reach out by email. Attaching screenshots and a transaction ID helps get things resolved faster.
Log in to your account and open a support ticket. This is the most effective way to track your issue history.
Before contacting support: Have your account ID, a detailed description of the issue, and any relevant screenshots ready. This helps resolve your problem faster and saves you from repeating the same information.